We are excited to be working with you to launch your new Incentive Program. We are confident that the Program will be a valuable tool for you in achieving important business objectives.

Our implementation methodology has seven phases: Proposal, Discovery and Requirements Gathering, Development Kick Off, Development, Testing, Deployment/Launch and Optimization. Throughout these phases, we navigate the critical intersection of resources, time, people, technology and priorities to deliver to you a high quality product that meets your business needs. Good communication is essential during the execution of this process and we invite you to contact us anytime to request clarification and to raise any questions you may have.

The following is a brief description of each phase and what you can expect:

1. Proposal Phase
During the Proposal Phase, we will gather information on the structure of your company, your business objectives and budget, the format of the program data you will use, other technologies with which the Program will interface, and any other relevant information. Using this information, we will identify the highest value business solution to meet your objectives and outline the broad scope of that solution in a detailed proposal document.

2. Discovery and Requirements Gathering Phase
The goal of this phase is to pin down the details of your program and to gather the additional information we need to complete the project. As part of this phase, we will identify the setup, configuration, interface and functionality requirements for your Program and then translate those requirements into functional specification documents that we call “User Stories”. This is an interactive process during which our subject matter experts will work with your internal staff to make sure we fully understand the scope of work involved in Program development and verify that we have answered the other’s questions before proceeding with development. 3. Development Kickoff
Now that the design documentation has been finalized, development resources are assigned. A formal meeting schedule is established and key players are named so that on-going communication remains strong throughout the life of the project. In addition to identifying key communicators, an escalation process is also defined, should the unexpected need arise to communicate with executive leads.

4. Development Phase
During this phase, we develop your solution based on the specifications in the detailed User Stories. This involves the design and/or presentation of the graphical user interface (GUI), integration of that design throughout your Web site, careful construction of the data architecture and the functional components of the Program, and development and/or refinement of all integration processes. Our internal Quality Assurance and testing of the developed Program is also completed during this time.

5. Testing Phase
During the Testing Phase, you will have an opportunity to conduct User Acceptance Testing (“UAT”). Skilled resources will be available to do an initial walk-through of your site with you and to monitor the disposition of any identified technical items.

6. Deployment/Launch Phase
Once you have completed your testing and confirmed through a Notice of Acceptance that the Program meets the requirements set forth in the User Stories, we will move the Program into production. This means the Program will “go live” or “launch” and be available on the World Wide Web to be accessed by the users you have identified.

7. Optimization Phase
Approximately thirty (30) days after your Program site is launched, we will do a “health check” with you to see how the technology is doing. We will also solicit your feedback on changes, enhancements or improvements you would like to make to the Program.

Thank you for taking the time to review this overview of the collaborative process we will go through together. We are honored that you have chosen Altour Incentive Management as your solution provider for this important project and confident that your Program will be a success.